- Free Version: Available for teams of up to 10
- Pricing: Premium plan $24/seat/month (with free 30-day trial period)
- Platforms supported: Available as a mobile app (iOS and Android) or a web-based software
Why Use SafetyCulture?
SafetyCulture is a comprehensive operations platform that can help field service teams deliver safe and quality service to clients. Automation is made easy through SafetyCulture, as field service managers can easily streamline repetitive tasks, oversee jobs across different locations, and enhance field productivity. Moreover, remote teams can stay connected faster through the mobile app, making it easier to coordinate things from the office to the field. This scalable platform is ideal for growing businesses that need to adjust the software to their needs.
Features:
- Digitize work orders, field service reports, and compliance checks through customizable checklists and forms
- Ensure timely completion of tasks and implement changes quickly by scheduling and building workflows for teams to follow
- Let teams access the information they need, including operating procedures and asset information, using QR codes
- Make it easy for field teams to report safety, compliance, and quality issues from their mobile devices, even when offline
- Harness data from completed reports to spot trends, hazards, and areas that can be improved
Why Use Sera?
Sera offers comprehensive field service management solutions tailored for HVAC, plumbing, electrical, and other field services. Its user-friendly interface, robust job management features, and smart booking capabilities make it ideal for efficiently coordinating tasks on the field.
Features:
- Live customer booking
- Dynamic dispatcher
- Smart scheduling
- Free Version: Not available
- Pricing: Starts at $399/month, billed annually
- Platforms supported: Available as a mobile app (iOS and Android) or a web-based software
Why Use FieldEdge?
FieldEdge is a top choice for contractors looking to optimize their field operations. With features like job scheduling, paperless invoicing, and mobile customer management, this field service automation solution allows them to take control of their service operations in a single powerful system so that they can increase productivity and enhance customer satisfaction.
Features:
- Job scheduling and dispatching
- Quotes and invoicing
- Customer relationship management
- Free Version: Not available
- Pricing: Custom pricing
- Platforms supported: Available as a mobile app (iOS and Android) or a web-based software
Why Use Fieldwork?
Fieldwork offers a comprehensive suite of tools to organize their field service operations. Thousands of field businesses use this software to simplify every aspect of managing their mobile workforce, so they can save time and provide quality service.
Features:
- Calendar and scheduling
- Work order management
- Reporting
- Free Version: Not available
- Pricing: Startup Plan starts at $59/month (with a free two-week trial period)
- Platforms supported: Available as a mobile app (iOS and Android) or a web-based software
Why Use FSM Grid?
FSM Grid provides an intuitive platform for automating field service jobs. With AI-powered predictive maintenance capabilities, integrations with IoT, and dynamic forms, this platform empowers businesses to deliver exceptional service to their customers.
Features:
- Scheduling and dispatching
- Contracts and SLAs
- Location management
- Free Version: Not available
- Pricing: Contact vendor for pricing
- Platforms supported: Available as a mobile app (iOS and Android) or a web-based software
Why Use Manage360?
Manage360 by DynaScape is a powerful field service automation platform designed specifically for landscape professionals. With features like work orders, job cost analysis, and timesheets, Manage360 helps landscaping businesses streamline their operations and boost profitability from bid to job management.
Features:
- Advanced routing
- Mobile crew tracking tools
- Estimating and proposals
- Free Version: Not available
- Pricing: Starts at $215/month
- Platforms supported: Available as a mobile app (iOS and Android) or a web-based software
Why Use Service Autopilot?
Service Autopilot is a comprehensive field service management solution designed for lawn care, landscaping, and other service-based businesses. With automated workflows, Service Autopilot helps businesses run their operations seamlessly.
Features:
- Scheduling and routing optimization
- Invoicing and billing
- Marketing automation
- Free Version: Not available
- Pricing: Startup Plan starts at $49/month, billed annually
- Platforms supported: Available as a mobile app (iOS and Android) or a web-based software
What is Field Service Automation Software?
Field service automation software is a digital solution designed to streamline the management of field operations for businesses across various industries, especially construction. This software simplifies a variety of manual tasks—from scheduling appointments and dispatching technicians to managing work orders and submitting field service reports—ultimately enhancing productivity and customer satisfaction while boosting efficiency.
Importance
Adopting field service automation platforms offers various benefits for organizations. To start, these platforms help businesses maintain a competitive edge in rapidly changing industries by enabling them to create more efficient practices.
Here are some other key advantages of using field service automation solutions:
Enhanced Efficiency
Field service automation tools let you schedule appointments and dispatch technicians to customer locations. They also make it easy to create, assign, and track work orders from initiation to completion.
By automating repetitive tasks such as scheduling, routing, and invoicing, field service automation software allows businesses to operate more efficiently, saving valuable time and resources.
Increased Productivity
This software enables your technicians to access job information, update statuses, and capture data in the field using mobile devices. Moreover, it optimizes the travel routes to minimize travel time and fuel costs.
By streamlining workflows and reducing manual processes like these, field service automation software empowers them to focus on their core tasks. This improves their level of productivity and higher job completion rates.
Improved Customer Experience
With real-time updates and notifications, businesses can provide their customers with better service, including accurate arrival times and faster responses to inquiries or service requests.
Key Features
Various automation software options are available for field service teams, each coming with a unique set of features. With this crucial decision, it’s important to consider your organization’s needs to ensure you get the most out of the platform.
That said, there are some key features that you must look for on these platforms, such as the following:
- Scheduling and Dispatching
- Mobile Access:
- Work Order Management
- Route Optimization:
- Inventory Management
- Billing and Invoicing
- Reporting and Analytics
- Integration Capabilities
How to Choose the Right Field Service Automation Software
With so many options available, it can be a challenge to find the best fit for your organization. To simplify your search, here’s a quick breakdown of the platforms featured in this list that can help you find the ideal fit for your organization.
| Field Service Automation Software | Free Version | Paid Plan | Mobile App |
| SafetyCulture | Yes | $24/user/month* | Yes |
| Sera | No | $399/month* | Yes |
| FieldEdge | No | Custom pricing | Yes |
| FieldWorks | Yes | $59/month | Yes |
| FSM Global | No | Contact vendor for pricing | Yes |
| Dynascape | No | $215/month | Yes |
| Service Autopilot | No | $49/month* | Yes |
* billed annually
Leon Altomonte