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Aveo Group
Learn how Aveo Group ensures that each and every one of their 12,000 senior residents is given the opportunity to live their life to the full with SafetyCulture (formerly iAuditor).
400+ users in 2021 from 6 users in 2015
90+ retirement and aged care communities across Australia
12,000 residents
We use SafetyCulture for
Taking care of the elderly is a huge responsibility. When it comes to the care of our nans, pops, and other loved ones, you want to be sure that they’re living in an environment where they feel connected, content and safe.
Aveo Group does that exceptionally well. As a leading owner, operator and manager of retirement and aged care communities, they’ve managed to build operational excellence across 90+ communities across Australia. How did they do it? By choosing to use technology to streamline processes, so teams can focus on what really matters.
Learn how Aveo Group ensures that each and every one of their 12,000 senior residents are given the opportunity to live their life to the full with some help from the SafetyCulture platform.
Searching for something better
Aveo Group is operating in an industry that has been under tight scrutiny and pressure over the last decade in Australia. They’ve been determined to ensure their network of 90+ communities across the country are not only compliant with relevant policy and regulations, but continue to uphold the level of quality and consistency of services they pride themselves on.
Audits and inspections were historically conducted on paper-based forms or complicated spreadsheet templates.
Inevitably, this resulted in a duplication of effort; with results recorded on forms only to then be passed to another person to log in to a central register.
They knew there had to be a better way.
We needed a tool that would standardize the approach to conducting inspections, afford control over master templates, could set audit schedules and issue reminders, and provide a real-time view of compliance data aggregated at a whole of company level.
Finding a new solution to empower teams
Enter the SafetyCulture platform. After some market research and a few trials, they landed on the platform for three reasons: its simplicity, ease of access, and ability to leverage analytics.
It’s one thing to find the right solution, but an operation platform like SafetyCulture can be ineffective without teams that are motivated to use it every day.
Like many technology platforms, SafetyCulture is people-driven. It becomes more powerful the more proficient the program administrators are. This will have a trickle-down effect across the organization, helping teams act on issues and opportunities every day – and helping the business analyze trends in real-time and drive daily improvements along the way.
It provides insight into an organization’s safety culture and commitment to comply. It’s not just failure rates or audit observations that prove useful to management; one can often get an indication of culture and attitudes around safety and compliance by way of on-time completion rates and the suitability and sufficiency of data being captured.
Appointing champions to cultivate a safety culture
To kick things off, Aveo set up small working groups to partner with the SafetyCulture Customer Success Team to formulate a pragmatic roll-out plan. They appointed various “Champions” throughout the business and made them responsible for their respective divisions. This approach allowed them to create a tailor-made experience for each team. They also set up a SafetyCulture resource center on their company’s intranet using plain language and graphics to orientate users. This made the process of completing an audit simple to grasp, no matter the user.
A motivated workforce powered to perform
As time went on, it became apparent to the business that the SafetyCulture platform had helped teams deliver streamlined, innovative, real-time assessment and reporting. This led to the adoption of the platform to grow and grow – from 6 users to more than 400.
What started with a small team visiting communities and conducting operational audits became hundreds of users performing:
- work health & safety inspections;
- property inspections and facility audits;
- clinical audits and care review;
- privacy compliance;
- business continuity planning checklist internal audits.
And their most common use cases? Food safety audits for in-house Select Dining and workplace self-assessments.
Far more than just a traditional audit solution
For Aveo Group, beyond the traditional audit solution, different business units started using SafetyCulture for:
- conducting internal surveys
- standardizing project control group meeting agendas
- developing comprehensive testing programmes for deep-dive audit engagements
- facilitating Sarbanes Oxley 404 testing
Responding to a pandemic with SafetyCulture
Aveo also looked to the SafetyCulture platform in the early days of the pandemic to respond with agility and speed in the design, promulgation, performance, and collation of audit results. This helped them oversee infection prevention and control activities, outbreak management readiness, and PPE competency.
This information was invaluable – and provided us with real-time compliance and performance data informing our COVID-19 response efforts.
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